1. Q: Do your pillows have any chemical odor? How long should I air them before use?

Our pillows use eco-friendly, non-toxic formulations and advanced production techniques. They are odorless upon unboxing and require no lengthy airing. A faint, non-irritating material scent (not chemical) may be noticed initially but will dissipate completely after 10–30 minutes of ventilation.

2. Q: What does the Oeko-Tex Standard 100 certification mean? Why is it important?

Oeko-Tex Standard 100 is a globally recognized certification for safe textiles. Every batch of our pillows is certified, ensuring:
✅ Zero harmful substances (formaldehyde, heavy metals, carcinogenic dyes, etc.)
✅ Skin-friendly safety for infants and sensitive users
✅ Eco-controlled manufacturing

Verify authenticity using the certification code on our label via Oeko-Tex’s official website.

3. Q: How do you achieve higher cost-performance without compromising quality?

Our competitive pricing comes from:

• Factory-direct model: Eliminating brand markups and middlemen

• Bulk raw material sourcing: Partnering with top-tier global foam suppliers

• Rigorous quality control: Oeko-Tex and SGS certifications, matching premium brands at 30–50% lower prices.

4. Q: Are these pillows suitable for neck pain or cervical issues?

    Yes! Designed with ergonomic support for all sleep styles:

• Slow-rebound foam: Relieves pressure and aligns with cervical curves

• Multiple heights (e.g., 8cm/10cm/12cm) for back/side sleepers
  

5. Q: How do I clean and maintain the pillow? Is it machine-washable?

   To preserve memory foam structure, do not machine-wash or sun-dry.
    ✅ Routine care:

• Air-dry biweekly; gently fluff to maintain loft

• Spot-clean stains with a damp cloth + mild detergent; air-dry in shade
  ✅ Deep cleaning:

• Machine-wash the removable anti-bacterial cover (included) at ≤30°C (86°F).

6. Q: How long do the pillows last? Will they sag or deform?

    Our high-density foam (≥50D) resists sagging:

• Lifespan: 3–5 years with regular use
  

• Tip: Flip the pillow every 6 months to extend durability.

7. Q: The pillow arrives vacuum-sealed. How long until it fully expands?

It regains its original shape within 48 hours. Gently pat or place it in a warm room to speed up recovery—performance remains unaffected.